Data & AI for Telecommunications

Transforming and creating value for the Telecommunications actors through the power of data & AI.

Operational Efficiency and Cost Reduction

Operational Efficiency and Cost Reduction

  • Predictive Maintenance: AI-driven predictive maintenance reduces downtime and operational costs by identifying potential issues before they escalate. This ensures smoother network operations and prolonged equipment life​ (Intellias)​.

  • Automation: AI and machine learning automate routine tasks, such as network configuration and customer service, leading to significant cost savings and improved service delivery​ (Draup)​.

Enhanced Customer Experience

Enhanced Customer Experience

  • Personalized Services: AI analyzes customer data to offer personalized services and recommendations, improving customer satisfaction and loyalty. Telecom companies like Vodafone use AI to tailor their offerings to individual customer needs​ (Intellias)​.

  • Proactive Customer Support: AI-powered tools provide proactive support by predicting and addressing customer issues before they contact support, enhancing the overall customer experience​ (Intellias)​.

Innovation in Services and Business Models

Innovation in Services and Business Models

Innovation in Services and Business Models

  • Generative AI in Product Development: Generative AI aids in developing new telecom services by analyzing market trends and customer feedback. This leads to innovative solutions and faster time-to-market for new products​ (Intellias)​.

  • AI-Driven Network Management: AI optimizes network management, ensuring efficient resource utilization and better handling of network traffic, which is crucial for supporting advanced services like IoT and 5G​ (Draup)​.

Client Cases in Telecommunications

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Replays of the Adopt AI Summit by Artefact

Opening Interview of Christel Heydemann CEO at Orange

Reinventing customer relationship in Telco, with Orange and Google Cloud

Our expert contents about Telecommunications

We are data, AI and digital experts sharing our insights and latest market updates.

  • Orange France, Orange Spain and Google Cloud at the Adopt AI Summit – Reinventing customer relationships in Telco

    Orange France, Orange Spain and Google Cloud at the Adopt AI Summit – Reinventing customer relationships in Telco

  • Christel Heydemann, CEO of ORANGE GROUP – Opening interview at the Adopt AI Summit

    Christel Heydemann, CEO of ORANGE GROUP – Opening interview at the Adopt AI Summit

Our Artefact Leaders in Telecommunications

Médéric CHOMEL

Médéric CHOMEL

Managing Partner – Global Lead Telecoms

Meriem BENCHEKROUN

Meriem BENCHEKROUN

Partner

Driss AHMIDOUCH

Driss AHMIDOUCH

Director

Jean-Louis PREVOST

Jean-Louis PREVOST

Director

Brice BLONDIAU

Brice BLONDIAU

Director